by Gerwen Cecilo | Aug 8, 2025 | Insights & Blogs, Logistics & 3PL, Outsourcing
5 Outsourcing Mistakes That Create a “Boat Anchor” Team You hired an outsourcing team to be a jet engine for your business, but instead, you’re dragging a “boat anchor.” This frustrating situation, where your team creates more friction...
by Gerwen Cecilo | Jul 29, 2025 | Insights & Blogs, Logistics & 3PL, Outsourcing
Labor Cost Comparison: North America vs. Offshore Staffing Understanding Labor Cost: Why It Matters in Freight For freight brokers, 3PLs, and carriers, labor cost is one of the biggest operating expenses. Whether you’re based in the U.S. or Canada, wage...
by Gerwen Cecilo | Jul 22, 2025 | Back Office Support, Insights & Blogs, Logistics & 3PL, Outsourcing
Offshore Talent Works—But Only If You Implement It Right Outsourcing isn’t a quick fix—it’s a strategic shift. And when done right, offshore talent can help logistics companies scale faster, reduce costs, and improve service coverage without compromising control. But...
by Gerwen Cecilo | Jul 18, 2025 | Insights & Blogs, Outsourcing
Saving 60% on Back-Office Without Losing Control Cut Costs—Not Control—with Back-Office Outsourcing Logistics firms today face a tricky balance: cut costs while maintaining speed, accuracy, and client satisfaction. Many try to scale in-house teams but quickly run into...
by Gerwen Cecilo | Jul 14, 2025 | Customer Service, Insights & Blogs, Logistics & 3PL
Why Customer Support Matters More in Freight Today Freight is Changing—Customer Support Must Evolve Too In the past, pricing and load coverage were enough to win a customer in freight. But today’s shippers expect more—clear updates, fast responses, and proactive...
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