At Valoroo, We Know Logistics
Quality OUtsourcing solutions for 3PLs and asset-based companies
What we can do for you
Valoroo provides BPO services specific to the logistics industry. Our offshore teams handle repetitive tasks, allowing your local teams to focus on the bigger picture. This allows your business to increase productivity and profit-margins. Your new extended team is carefully selected and trained to integrate seamlessly with your unique business operations. We offer the following services:
Track & Trace
Our Track and Trace representatives monitor all shipments, providing up to date tracking from pickup to delivery.
Our Carrier Sales Representatives negotiate, and secure carriers to move available freight in a timely and cost-effective manner. We also develop, maintain, and manage carrier relationships and execute hundreds of loads per day to keep carriers rolling and customers satisfied.
Dispatch & Load Planning
Our dispatch and load planning representatives communicate with motor carriers to schedule trucks, resolve issues and deliver relevant freight updates to the customer and/or internal carrier & operations teams.
3rd Shift & Weekend Support
Whether it’s day, night or weekend, we track every shipment and properly escalate every load according to your specilization and SOP.
Customer Service & Claims Support
We provide customer service support for your business, opening the lines of communication and increasing client satisfaction.
Accounting & Bookkeeping
We verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to the motor carrier. We also monitor Bill of Lading discrepancies to ensure that the proper return of the commodities are arranged.
Make Your customers a priority.
We certainly will.
You let us know what specific roles you need filled during the discovery call. We explain how our dedicated agents can help.
All of our agents complete our logistics training process, ensuring that they possess thorough industry knowledge .
Our agents go through 4 weeks of training on your systems so that they can become familiar with your software and processes, allowing for a seamless transition.
Our agents are now ready to go live. Get ready for your business to run more efficiently than ever.