Scaling a 3PL Business with Nearshore Back-Office Support: A Case Study

Why 3PL Growth Demands Strategic Support

As the logistics landscape grows more competitive, third-party logistics (3PL) companies are expected to manage increasing freight volumes, meet faster delivery timelines, and maintain operational accuracy—all while controlling costs. For many, traditional hiring models simply can’t keep up with these demands.

Enter nearshore back-office support: a scalable staffing solution that allows 3PLs to expand capacity quickly without the overhead of hiring locally. This blog explores how a mid-sized U.S. 3PL partnered with Valoroo to scale its operations by leveraging a dedicated nearshore support team in Latin America.

The Solution: Building a Nearshore Back-Office Team with Valoroo

To alleviate operational strain, the company partnered with Valoroo to build a nearshore back-office team across Belize and Mexico. This team was tailored to handle:

• Track & Trace and load monitoring
• Freight billing and invoice auditing
• Document collection and management
• Customer updates and appointment setting
• Data entry and exception handling

Valoroo deployed a team of logistics-trained professionals fluent in English and fully integrated with the 3PL’s systems, SOPs, and communication channels.

Results After 90 Days: Tangible Impact Across Departments

📊 Operational Efficiency Improved by 60%

By redistributing repetitive, time-intensive tasks to the nearshore team, the internal U.S. team shifted focus to core client management and business development.

💸 Up to 60% Savings in Labor Costs

The company saved significantly on overhead by augmenting with nearshore talent rather than hiring locally—without sacrificing quality or response time.

📑 3x Increase in Weekly Document Turnaround

The nearshore team processed a backlog of BOLs, PODs, and freight bills with precision, reducing billing disputes and accelerating cash flow.

👥 Lower Turnover and Improved Morale

The pressure on internal staff eased, reducing turnover and creating a more balanced team dynamic.

🕘 Extended Shift Coverage

With the nearshore team aligned to Central and Eastern time zones, the company achieved near real-time responsiveness for all clients across the U.S.

Why BPO Companies in the Philippines Lead the Way

Thousands of BPO companies in the Philippines now serve global markets with customized staffing solutions. These firms offer:

• • Quick deployment of skilled teams
  • Custom integration with your systems and workflows
  • Support across industries and functions
  • Robust data security and compliance standards

This makes outsourcing a seamless extension of your operations—not just a cost-saving measure.

Why Nearshore Back-Office Support Works for 3PLs

✅ Time Zone Compatibility

Nearshore locations like Belize, Mexico, and Colombia operate within or near U.S. time zones, enabling seamless collaboration and real-time communication.

✅ Cultural Alignment & English Fluency

Professionals from these regions are culturally aligned with North American standards and speak fluent English—crucial for roles in customer support and documentation.

✅ Rapid Scalability

With partners like Valoroo, companies can ramp up teams in days or weeks, not months—ideal for seasonal surges, client onboarding, or expanding services.

✅ Specialized Logistics Talent

Valoroo sources professionals with backgrounds in freight brokerage, carrier management, logistics billing, and transportation compliance.

Discover More at Valoroo!