How Nearshore Teams Bring Specialized Skills to Logistics Operations

Scaling Beyond Borders with 3PL Outsourcing

For many mid-sized third-party logistics (3PL) companies, expansion into global markets presents exciting opportunities—but also significant challenges. Managing an international supply chain requires efficient customer service, real-time shipment tracking, accurate financial management, and scalable tech solutions. Without a solid operational foundation, businesses can quickly become overwhelmed, limiting their growth potential.

This case study explores how a mid-sized U.S.-based 3PL provider overcame these challenges by outsourcing essential back-office operations to Valoroo. With a skilled support team handling customer service, track and trace, accounting, tech, and supply chain functions, the company successfully expanded into new markets, focusing on business growth rather than operational bottlenecks.

The Challenge: Growth Stalled by Operational Constraints

A mid-sized logistics company specializing in freight brokerage and supply chain solutions was experiencing rapid growth domestically. However, as demand for their services increased, the company faced major operational challenges when attempting to scale globally.

Key Challenges:

• Overwhelmed Customer Support – Inquiries from international clients and carriers were increasing, stretching their in-house team beyond capacity.

• Inefficient Track and Trace – Shipment tracking was becoming more complex, leading to delays, miscommunication, and service disruptions.
• Financial Management Bottlenecks – Managing international invoicing, billing, and compliance was time-consuming and prone to errors.
• Tech and System Limitations – Their internal tech team struggled to implement scalable logistics software to support growing operations.
• Limited Focus on Expansion – Leadership was spending too much time managing support functions instead of strategizing for growth.

The company realized they needed a trusted outsourcing partner to handle non-core but essential operations, allowing them to shift their focus to global expansion.

The Solution: 3PL Outsourcing with Valoroo’s Dedicated Support Teams

To address these challenges, the company outsourced key support functions to Valoroo. By leveraging nearshore and offshore outsourcing, they were able to build a cost-effective, highly skilled back-office team to streamline global operations.

How Valoroo’s Support Teams Helped:

• Customer Support: Dedicated teams handled carrier coordination, freight inquiries, and 24/7 client communication, ensuring seamless service.
• Track and Trace: Logistics specialists provided real-time shipment monitoring and updates, reducing errors and improving reliability.
• Accounting & Finance: Outsourced financial teams managed billing, invoicing, compliance, and cost analysis, ensuring accuracy and efficiency.
• Tech & IT Support: Valoroo’s experts assisted with logistics software integration, system automation, and tech troubleshooting, helping optimize workflows.
• Supply Chain Coordination: Specialists provided inventory tracking, procurement support, and data-driven logistics optimization, improving efficiency.

By outsourcing these essential tasks, the company’s internal leadership was able to shift focus from day-to-day operations to strategic expansion efforts.

The Results: A More Scalable, Efficient, and Global 3PL Business

Within 12 months, the company achieved remarkable improvements in productivity, cost savings, and global expansion.

Key Outcomes of 3PL Outsourcing:

• Global Expansion Success – The company successfully entered three new international markets, supported by an efficient back-office team.
• 50% Cost Reduction – By outsourcing customer service, track and trace, and finance, they saved on hiring and operational costs.
• Faster Shipment Processing – With a dedicated track and trace team, delivery times improved by 40 percent, enhancing carrier partnerships.
• More Strategic Growth – Leadership focused on partnerships, technology investments, and expanding market reach instead of handling administrative burdens.

Why 3PL Outsourcing Is Essential for Business Growth

Many 3PL companies struggle with the day-to-day operations that take time away from growth opportunities. By outsourcing critical but time-consuming tasks, businesses can:

• Expand into new markets with fewer operational challenges.
• Enhance service quality through real-time tracking and proactive customer support.
• Improve financial accuracy and billing processes, reducing costly errors.
• Optimize logistics operations with specialized supply chain experts.
• Scale quickly without the need for excessive in-house hiring.

For businesses looking to compete in global logistics, 3PL outsourcing provides the operational foundation needed for long-term success.

Discover More at Valoroo!