Why 3PL Growth Needs Strategic Nearshore Back-Office Support

As logistics grows more competitive, third-party logistics (3PL) companies must manage rising freight volumes, tighter delivery timelines, and increasing documentation—without blowing their budget. Traditional hiring models can’t always keep up. Nearshore back-office support offers a scalable, cost-effective way to expand support functions without adding local headcount. This case study shows how a U.S. 3PL partnered with Valoroo to build a nearshore team that unlocked operational growth.

📘 Related: Complete Staffing Solutions for Logistics Companies

The Valoroo Solution: Building a Nearshore 3PL Team

To address capacity challenges, the 3PL turned to Valoroo to deploy a dedicated back-office team in Belize and Mexico. Their focus areas included:

• Track & Trace and load monitoring
• Freight billing and invoice auditing
• Document collection and management
• Customer updates and appointment setting
• Data entry and exception handling

Valoroo deployed a team of logistics-trained professionals fluent in English and fully integrated with the 3PL’s systems, SOPs, and communication channels.

What Happened in 90 Days: Real 3PL Growth Impact

📊 Operational Efficiency Improved by 60%

By redistributing repetitive, time-intensive tasks to the nearshore team, the internal U.S. team shifted focus to core client management and business development.

💸 Up to 60% Savings in Labor Costs

The company saved significantly on overhead by augmenting with nearshore talent rather than hiring locally—without sacrificing quality or response time.

📑 3x Increase in Weekly Document Turnaround

The nearshore team processed a backlog of BOLs, PODs, and freight bills with precision, reducing billing disputes and accelerating cash flow.

👥 Lower Turnover and Improved Morale

The pressure on internal staff eased, reducing turnover and creating a more balanced team dynamic.

🕘 Extended Shift Coverage

With the nearshore team aligned to Central and Eastern time zones, the company achieved near real-time responsiveness for all clients across the U.S.

Why BPO Companies in the Philippines Lead the Way

Thousands of BPO companies in the Philippines now serve global markets with customized staffing solutions. These firms offer:

• • Quick deployment of skilled teams
  • Custom integration with your systems and workflows
  • Support across industries and functions
  • Robust data security and compliance standards

This makes outsourcing a seamless extension of your operations—not just a cost-saving measure.

Why Nearshore Back-Office Support Works for 3PLs

✅ Time Zone Compatibility

Nearshore locations like Belize, Mexico, and Colombia operate within or near U.S. time zones, enabling seamless collaboration and real-time communication.

✅ Cultural Alignment & English Fluency

Professionals from these regions are culturally aligned with North American standards and speak fluent English—crucial for roles in customer support and documentation.

✅ Rapid Scalability

With partners like Valoroo, companies can ramp up teams in days or weeks, not months—ideal for seasonal surges, client onboarding, or expanding services.

✅ Specialized Logistics Talent

Valoroo sources professionals with backgrounds in freight brokerage, carrier management, logistics billing, and transportation compliance.

Discover More at Valoroo!