What is Logistics Outsourcing? (Definition + Benefits)

Why More Companies Are Outsourcing Logistics Roles

As freight volumes rise and delivery timelines shrink, logistics companies are under pressure to do more with less. Logistics outsourcing—partnering with a third-party team to handle support operations—has become a strategic solution. Whether nearshore or offshore, outsourced logistics support offers a cost-effective way to scale, optimize processes, and focus on core business growth.

What is Logistics Outsourcing?

Logistics outsourcing is the process of delegating certain logistics functions—such as carrier procurement, billing, documentation, track & trace, and customer support—to external experts, often located in nearshore or offshore locations.

Instead of hiring and training large internal teams, logistics firms collaborate with outsourcing partners like Valoroo to build efficient, affordable support teams in regions like the Philippines, Mexico, Belize, or Colombia.

Benefits of Logistics Outsourcing

1. Lower Labor Costs

Outsourcing helps reduce costs by up to 60%, thanks to lower salary benchmarks in nearshore/offshore regions and savings on infrastructure, recruitment, and training.

2. Access to Specialized Talent

Outsourcing providers like Valoroo train staff specifically for logistics functions—whether that’s track & trace, freight audit, or dispatch support—giving your team immediate expertise.

3. 24/7 Operations & Time Zone Flexibility

Nearshore teams align with U.S. business hours, while offshore teams provide true round-the-clock support—ideal for global or high-volume operations.

4. Scalable Support

Ramp up quickly during seasonal spikes or new customer onboarding without adding internal headcount or long hiring timelines.

5. Focus on Core Functions

Free up your internal team to focus on sales, strategy, and customer relationships—while your back-office runs efficiently in the background.

Common Logistics Functions That Can Be Outsourced

• • Track & Trace
    
  • Carrier Sales Support
  • Freight Billing & Auditing
  • Customer Support & Appointment Setting
  • Data Entry & Documentation
  • Invoice Auditing
  • Procurement Support
  • TMS, CRM, and Load Board Operations

Explore how 3PLs are using outsourcing in our 3PL outsourcing blog.

Nearshore vs Offshore Logistics Outsourcing

Need help deciding? Read our post on Offshoring vs. Nearshoring vs. Outsourcing

Logistics Outsourcing in Action

Case Study Snapshot:
A mid-sized 3PL partnered with Valoroo to outsource freight billing and track & trace. Within 90 days, they reduced invoice turnaround time by 50%, improved carrier response times, and scaled operations by 30%—without adding a single in-house hire.

Related: How 3PLs Are Reducing Costs with Outsourced Talent

Our Values That Power Your Outsourced Team

Logistics outsourcing isn’t just about cost—it’s about consistency, culture, and long-term impact. At Valoroo, our teams are built on three core values:

• • People First – We invest in our people so they can invest in your business.
    👉 Learn about People First
  • Extreme Ownership – Every team member owns outcomes.
    👉 See how we lead with ownership
  • Above and Beyond – We don’t settle for meeting expectations—we exceed them.
    👉 Explore how we go Above & Beyond

FAQs About Logistics Outsourcing

Q1: Is logistics outsourcing only for large companies?
No. Businesses of all sizes—from startups to enterprise 3PLs—benefit from outsourcing roles like billing, customer support, and track & trace.

Q2: How long does it take to onboard an outsourced logistics team?
At Valoroo, we typically launch teams within 2–4 weeks, including training and integration.

Q3: Can outsourced teams work in our TMS or CRM systems?
Yes. Our teams are trained on industry-standard tools and follow your existing SOPs.

Q4: What’s the difference between nearshore and offshore teams?
Nearshore teams (e.g., Mexico, Belize) align with U.S. time zones and offer strong cultural fit. Offshore teams (e.g., Philippines) offer round-the-clock support and additional cost savings.

Discover More at Valoroo!