Why Freight Brokers Outsource Track and Trace
Discover why freight brokers outsource track and trace to reduce costs, improve coverage, and streamline logistics operations with real-time shipment visibility.
Why Freight Brokers Outsource Track and Trace
Freight brokers rely heavily on speed, accuracy, and visibility to manage shipments efficiently. As logistics becomes more complex, track and trace operations—once handled entirely in-house—are increasingly being outsourced to specialized teams.
This shift is helping brokers cut costs, improve responsiveness, and deliver better service, especially in a high-pressure, high-volume environment.
What Is Track and Trace in Freight Brokerage?
Track and trace is the process of monitoring the real-time status of shipments from pickup to delivery. It includes proactive communication with carriers, updating shippers, and logging shipment milestones in a Transportation Management System (TMS).
Why Brokers Are Outsourcing Track and Trace
Outsourcing track and trace tasks offers several advantages that directly support broker performance and scalability.
1. 24/7 Coverage
Nearshore and offshore teams (like those in the Philippines, Mexico, and Belize) allow brokers to maintain real-time visibility—even during nights and weekends.
2. Reduced Labor Costs
Dedicated outsourced teams can handle high volumes of tracking calls and updates at a fraction of the cost of U.S.-based staff.
3. Internal Focus on Growth
Offloading routine track and trace tasks frees internal teams to focus on carrier relationships, sales, and strategic accounts.
4. Faster Issue Resolution
Outsourced reps specialize in proactive communication and can flag delays or disruptions before they escalate.
5. Integrated Systems Knowledge
Track and trace teams are trained to use load boards, TMS platforms, and communication tools, syncing seamlessly with broker operations.
Case Example: Track and Trace at Scale
One U.S.-based freight broker partnered with Valoroo to deploy a nearshore track and trace team in Belize. Within 60 days:
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- Missed updates dropped by 40%
- Internal teams had 30% more time to focus on booking loads
- Customer satisfaction improved due to consistent shipment visibility
How Valoroo Helps with Track and Trace
At Valoroo, we provide freight brokers with highly trained track and trace teams that operate as a seamless extension of your brokerage.
Frequently Asked Questions (FAQ)
Q1: What tasks does an outsourced track and trace team handle?
They manage check calls, update TMS systems, communicate with carriers, and notify clients about delays or delivery changes.
Q2: Is outsourcing track and trace secure?
Yes. Reputable partners like Valoroo offer secure infrastructure and data privacy protocols aligned with industry standards.
Q3: How fast can an outsourced team get started?
Valoroo can onboard and integrate your track and trace team within 7–14 days.
Q4: Can the outsourced team work on my time zone?
Absolutely. Our nearshore teams in Belize, Mexico, and Colombia align closely with U.S. working hours.
Conclusion: Track Smarter, Grow Faster
Freight brokers can no longer afford to waste time and resources on manual tracking updates. Outsourcing track and trace to dedicated logistics professionals enhances coverage, boosts efficiency, and unlocks real-time shipment visibility.
📩 Ready to improve your track and trace operations? Contact Valoroo and let us help you scale with confidence.
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