by Gerwen Cecilo | May 29, 2025 | Customer Service, Insights & Blogs, Logistics & 3PL
Omnichannel Support: Why Freight Companies Need Multi-Channel Customer Service Meeting the New Customer Expectations in Freight Logistics In today’s logistics world, freight companies are no longer just moving shipments—they’re managing relationships. As customers...
by Gerwen Cecilo | May 20, 2025 | Customer Service, Insights & Blogs, Logistics & 3PL, Outsourcing
Nearshore Outsourcing: How 3PLs Improve Freight Visibility and Customer Service Why Freight Visibility is Crucial for 3PLs In today’s fast-moving logistics environment, third-party logistics providers (3PLs) face rising expectations. Shippers and customers now...
by Gerwen Cecilo | Apr 24, 2025 | Back Office Support, Customer Service, Insights & Blogs, Logistics & 3PL, Outsourcing
Why Flexible Staff Solutions Are Essential for Growing Logistics Businesses Growth Comes with Complexity: The Role of Staff Solutions As logistics companies grow, so do their challenges. Expanding client bases, increasing shipment volumes, and rising customer...
by Gerwen Cecilo | Apr 22, 2025 | Customer Service, Insights & Blogs, Logistics & 3PL, Outsourcing
Why Freight Brokers Are Turning to Offshore Teams for Carrier Procurement Why Carrier Procurement Is a Critical Function for Freight Brokers Carrier procurement is the heartbeat of every freight brokerage. Yet with driver shortages, rising costs, and labor churn,...
by Gerwen Cecilo | Apr 18, 2025 | Customer Service, Insights & Blogs, Outsourcing
The Benefits of Outsourcing Customer Support for Logistics Companies Why Logistics Companies Are Outsourcing Customer Support In a high-speed, high-demand logistics world, excellent customer service isn’t optional—it’s a competitive advantage. From freight tracking to...
by Gerwen Cecilo | Apr 2, 2025 | Back Office Support, Customer Service, Insights & Blogs, Logistics & 3PL, Outsourcing
24/7 Freight Tracking: How Outsourced Teams Ensure Real-Time Visibility Why 24/7 Freight Tracking Matters Now More Than Ever In today’s fast-paced logistics environment, real-time freight tracking isn’t just a nice-to-have—it’s a business necessity. Whether...
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