Logistics Back-Office Outsourcing for Freight Brokers & 3PLs

When track and trace, billing, carrier onboarding, and after-hours coverage are all running on an understaffed team, mistakes compound — missed updates become escalations, billing errors delay cash flow, and your core team burns out.

Valoroo embeds freight-trained back-office specialists directly into U.S. freight brokerage and 3PL operations.

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Inc. 5000

Among America’s fastest-growing companies

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1,000+ professionals

Dedicated specialists across 4 countries

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Founded 2019

U.S.-focused logistics BPO & staffing

The problem

Where logistics back-office operations break down

Every freight broker and 3PL hits the same pressure point — not because of strategy, but because operations can’t keep pace with freight volume. When your team is doing too much with too few people, the problems are predictable.

Track & trace overload

When reps spend their day chasing check calls and status updates, exceptions get missed and customers hear about problems late.

Billing & documentation backlogs

Missing PODs and BOLs hold up invoices. Every day paperwork sits, cash flow slows and your team falls further behind.

Carrier onboarding workload

Vetting, compliance checks, and setup packets pull your carrier reps away from covering freight.

After-hours coverage gaps

Freight doesn’t stop at 5pm. Service failures that happen overnight become morning fires — without coverage, your team starts every day in a hole.

Get started

Your competitive advantage starts here

Tell us about your operation. We’ll show you exactly where logistics back-office outsourcing fits into your brokerage or 3PL workflow.

Global logistics teams map showing operational connections between US freight brokerage hub and offshore support centers in Philippines, Mexico, Colombia, and Belize

Back-office roles

Logistics back-office outsourcing roles for U.S. freight brokers and 3PLs

Every Valoroo specialist is hired for a specific function, trained on your workflows, and integrated into your existing systems from day one.

Logistics operations

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Track & trace

— 24/7 shipment visibility and proactive updates

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Carrier onboarding

— vetting, compliance checks, and setup handled fast

L

After-hours support

— night and weekend coverage, non-stop operations

Billing & documentation

L

POD/BOL management

— documents collected, verified, and filed on time

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Billing

— accurate invoices, SLA compliance

Customer support

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Customer support

— client inquiries, issue resolution, consistent service

How it works

Logistics back-office outsourcing that works inside your systems — not around them

Freight brokers and 3PLs don’t need more vendors — they need the work done right, inside the tools they already use. Valoroo specialists integrate directly into your TMS, carrier portals, billing systems, and communication workflows.

Valoroo’s back-office specialists are trained to work within the tools your operation already uses — including AI-powered TMS platforms, load boards, and billing systems.

The value isn’t the tool — it’s the person who knows what to do with what the tool produces.

Philippines

Mexico

Belize

Colombia

Why Valoroo

Why U.S. freight brokers and 3PLs choose Valoroo for back-office outsourcing

01 Freight-trained from the start

Specialists are trained in freight workflows — BOLs, PODs, carrier communication, TMS platforms — before they touch your operation.

02 Dedicated, not shared

Your Valoroo specialist works for you — not three other clients at the same time. Accountability, institutional knowledge, operational consistency.

03 After-hours without overtime

3rd shift and weekend coverage built specifically for the hours your domestic team can’t cover — at a fraction of the overhead.

From operators

From operations leaders who've made the switch

“If you can hire a full-time employee at 1/3 the cost that outperforms your typical onshore hire, it’s a pretty simple business decision.”

Dustin K.

Owner, LK Transport

“It has allowed our company to grow 10X faster than we could have done with traditional hiring methods.”

Chris E.

Director of Operations, Capital Logistics Group

“Valoroo has been a tremendous partner in every sense of the word. Their team consistently goes above and beyond.”

Ben T.

VP of Sales, Cowan Logistics

“We have been able to get the production of an in-house employee at a fraction of the cost.”

Jason S.

Account Solutions Director, Zuum Transportation

FAQ

Frequently asked questions

What does back-office outsourcing mean for a freight broker or 3PL?

It means embedding dedicated specialists into the roles that support freight movement — track and trace, carrier onboarding, billing, customer service, and after-hours coverage. Each Valoroo specialist is dedicated to one client, trained on that client’s processes.

What's the difference between Valoroo and a staffing agency?

A staffing agency recruits and places — then their involvement ends. Valoroo builds and manages dedicated remote teams with ongoing oversight, freight-specific training, and a structure designed around your workflows.

Why do U.S. freight brokers and 3PLs outsource back-office roles?

Freight volume grows faster than domestic teams can scale. Hiring domestically for every back-office role is slow, expensive, and unsustainable as margins compress. Outsourcing closes that gap immediately.

Will Valoroo specialists work inside our TMS and existing systems?

Yes. Specialists are trained to work within your existing technology stack — including major TMS platforms, load boards, carrier portals, and billing systems. No new software to implement.

What does it cost to outsource back-office roles through Valoroo?

The impact depends on the roles, coverage hours, and team size. The best starting point is an Operational Audit — it gives you a clear picture of what the right staffing model looks like for your operation.